Userplane

Description

Userplane helps support teams request screen recordings that automatically capture logs, network activity, and user sessions—so they can understand and resolve support issues faster. - Request Screen Recordings from Customers: Eliminate unnecessary follow-ups. Let customers show you exactly what they're seeing. - Capture Console Logs and Network Activity: Automatically collect network requests, browser logs, and device metadata to better triage customer issues. - Turn Support Tickets into Engineer-Ready Artifacts: Pass complete context to engineers. Logs, repro steps, and recordings — all in one link. - Keep Customer Data Private and Secure: Receive recordings with confidential fields automatically redacted. Stay compliant and build confidence with your customers. - Enterprise-Grade Compliance, Built In: GDPR and CCPA compliance. Role-based access, custom retention policies, and SAML SSO — all included out of the box. Userplane makes ticket resolution faster for your customers, agents, and engineers. Learn more at userplane.io For support, visit our Help Center or email us at support@userplane.io